FREQUENTLY ASKED QUESTIONS

WHAT IS AN ESCAPE ROOM/ESCAPE GAME?

An escape room is a fun interactive adventure in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set limit of time (one hour). Players must be observant, use their critical thinking skills, and cooperate as a team to escape the room and win the game. These games are great for couples, double dates, birthday parties, corporate team building events, and community organizations.

HOW LONG IS THE GAME?

You will have 60 minutes to solve the clues and escape the room. Total event duration is approximately 1.5 hours including pregame introduction and post game answer walk-through.

WHAT ARE YOUR HOURS?

We are open Wednesday – Sunday by reservation only.

WHAT SHOULD I WEAR?

Wear comfortable, non restrictive clothing and footwear when coming to play our escape games. High heels are strictly prohibited in our games so please plan accordingly.

ARE WE GOING TO SHARE A GAME WITH OTHERS?

No, each game requires you to book a minimum of 4 players. Once booked you will be the only group in the game at that specific time.

WHEN SHOULD I ARRIVE?

The doors open 30 minutes before your assigned time slot and we strongly recommend you show up at least 15 minutes before your appointment.

WHAT HAPPENS IF I SHOW UP LATE?

If you fail to arrive on time, we will be unable to let you into the game. We do not want to disturb other players who already started the game. We strongly recommend you show up at least 15 minutes before your appointment.

ARE THERE ANY AGE RESTRICTIONS?

See each game for their recommended age limit. Children under the age of 13 must be accompanied by an adult to play. However, some games will be marked 18+ and will not be available to anyone under the age of 18. Proper ID will need to be shown at time of attendance.

WHAT IF I HAVE A LARGE GROUP OR CORPORATE EVENT?

We can accommodate and even offer helpful talk backs/ evaluations with our Game Master for corporate events. Please email us for more information: [email protected] or call us at (716) 389-2634

 

IS THIS A GOOD PLACE TO HAVE MY PARTY?

Yes! We have people celebrating with us all the time! We have an exclusive lounge to hang out in after your game with catering provided! Please contact us for more information: [email protected] or (716) 389-2634.

CAN I RESCHEDULE OR CANCEL MY RESERVATION?

Because tickets reserve a specific date and time, we do not allow cancellations. You may reschedule your time but you must provide 48-hour notice. Tickets are not refundable but you can transfer your tickets to your friends.

 I BOUGHT A ROOM FOR 4 PEOPLE AND NOW MORE PEOPLE WANT TO GO!

No problem. Add-on guests will be charged at the door.

I BOUGHT A ROOM FOR 5 PEOPLE, BUT NOW SOME PEOPLE DON’T WANT TO GO!

Unfortunately, we cannot offer a refund for no-shows. But, since we don’t specify WHICH 5 people the room is for, feel free to invite other people as replacements.

WHERE CAN I PARK AND HOW MUCH DOES IT COST?

Parking is FREE and there is plenty of it.

WHAT SHOULD I BRING?

We ask that you do not bring anything with you in our rooms. Cell phones, lighters and keys are prohibited in our rooms. All items can be placed in designated bins on site, but we ask that purses and bags remain in your car.

I HAVE A HEALTH CONDITION; CAN I STILL PLAY?

Certain health conditions are not suitable for specific rooms. People with severe heart conditions, epilepsy and pregnancy are not recommended to play. Please feel free to CONTACT US if you have any concerns.

WHAT HAPPENS IF I NEED TO USE THE RESTROOM?

We have restrooms on site and we ask that you use them before the start of each game.

IS IT SCARY?

Some rooms are horror themed, but there are no actors to scare you like a haunted house. Each room is designed to be thrilling and fun.  See the fright factor for each room in their description.

DO YOU ACCEPT CASH?

Cash is accepted when special arrangements are made, please feel free to contacts us at  [email protected] or (716) 389-2634 with any questions.